Refund policy

Refund & Return Policy

Effective Date: August 11, 2026

At LootHeaven.com, customer satisfaction is important to us. We strive to deliver quality products and a smooth shopping experience. Since we operate as a dropshipping store, this Refund & Return Policy explains when returns, replacements, and refunds are available.

By placing an order on LootHeaven.com, you agree to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

You received a damaged product.
You received the wrong item.
The product has a manufacturing defect.
The item is significantly different from the product description.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with the original packaging and accessories.
Include proof of purchase or your order number.

2. Items That Cannot Be Returned

For hygiene, safety, and operational reasons, we do not accept returns for:

Products damaged due to misuse or improper handling.
Normal wear and tear.
Items returned without prior approval.
Personalized or customized products.
Clearance or final sale items (unless damaged or defective).
Products missing original packaging or accessories.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photos of the product.
Photos of the shipping package.
A brief description of the issue.

After verification, we will arrange a replacement or issue a refund, depending on the situation.

4. Refunds

Once your request is reviewed and approved, refunds will be processed to your original payment method.

Estimated processing times:

Credit/Debit Cards: 5–10 business days
UPI & Net Banking: 3–7 business days
PayPal: 3–7 business days
Other payment methods: Processing time may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return only if it meets the eligibility criteria outlined in this policy.

6. Return Shipping

If the return is due to:

A damaged product
An incorrect item
A manufacturing defect

We will cover the return shipping costs where applicable.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

7. Non-Delivery

If your order is lost in transit or cannot be delivered due to courier issues, please contact us. After verification with the shipping carrier, we will either:

Send a replacement, or
Issue a full refund.

Orders returned because of an incorrect shipping address provided by the customer may require additional shipping charges for reshipment.

8. Exchanges

We currently do not offer direct product exchanges.

If eligible, you may return the item and place a new order for the desired product.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your card issuer or payment provider.
Allow additional processing time, as some financial institutions require several business days.
If you still have not received your refund, contact us.